Warranty terms

  1. The warranty period for all products is 12 months when the products are used in new plants and 6 months when the products are used in maintenance locations. The warranty period is calculated from the day the product leaves Darment for delivery.
  2. The warranty covers only manufacturing and raw material defects. Labour and transport costs are excluded.
  3. The warranty does not cover consequential damages caused by a defective device, the cost of replacing the device, buyer’s loss of production, lost profits or any other indirect costs. Component warranty only: defective product will be repaired or replaced with a new one. Installation and assembly excluded. The warranty does not include transport from the customer to Darment or the product manufacturer, nor return freight to the customer.
  4. The buyer is responsible for the possible costs of defects caused by the storage conditions between the delivery and commissioning date.
  5. The warranty covers faults notified to the seller within 10 days of the malfunction being detected. The notice should also indicate the date of delivery (document attached) and the exact description of the defect/error.
  6. The warranty does not cover any defects or breakages caused by:
    • incorrect or defective installation, care, handling or inappropriate operating conditions
    • excessive voltage fluctuations or overload
    • damage caused by thunderstorms
    • use of a non-suitable refrigerant, oil or medium
  7. Warranty expires if product is:
    • repaired or modified without Darment Oy’s permission
    • used for purposes for which it was not designed
    • stored in an unsuitable location (eg in moisture)
  8. For warranty processing, Darment must always be provided with at least the following information about the broken device:
    • Time of breakdown
    • How was the breakdown detected?
    • Estimated cause of the breakdown
    • In the case of compressors, the following must also be submitted for warranty processing:
       - Compressor model and serial number
       - Compressor start-up report
       - Information on the condition / replacement of contactors and thermal protectors
       - All the information mentioned above is also required for the previous/original compressor, as well as information on whether the fault that caused the breakdown has been repaired
  9. Warranty conditions
    The defective product must be returned to Darment Oy for inspection. The buyer is responsible for the freight costs. If the buyer wants to replace a defective product with a new one, it will be invoiced in full. The defective product will be refunded if found warranted. The product to be returned must be sealed and cleaned to avoid health or environmental hazards. The replaced device remains the seller’s property.